Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Jeremy is a master coach, master trainer, mediator, and author. He coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. Jeremy has mediated conflicts between business partners, co-executives, and coworkers at all levels of organizations, aiming as often as possible to transform relationships and create Win-Win resolutions for all parties involved. Jeremy is a regular contributor on the topics of leadership and organizational conflict management to publications such as Forbes.com, Fast Company, Industry Week, and many more. He is also the author of the recently released book The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving, Conflict by Rockridge Press. Jeremy holds a Master’s degree in Evolutionary Anthropology from California State University, Fullerton and a Masters degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. Currently, he is completing dissertation work for his PhD in Psychology at Grand Canyon University. Jeremy is also a research fellow at Stanford University, where he leads research projects in social psychology and conflict resolution.
Entrepreneurial Role Models:
Jeremy’s Dad
When business started difficulties overcame:
“I’ve started several businesses and I think one of the biggest hurdles… is just financing. Having enough capital to just sustain as I grow. And as you grow you start to have more overhead and you have to maintain the overhead and if you have a down month especially as a small business owner who doesn’t have equity investors or something like that… And working off my own capital or small business loans or something. You really can’t afford to have more than one down month. That’s the struggle for sure until you get to a place where you feel like ah the money is flowing, my overhead is very manageable. Even if I have a down month or two, I am not going to go under – that is a tough place to get to I think and there is a lot of trial and error to get there”…[Listen for More]
Favourite Books:
Getting to Yes: Negotiating an agreement without giving in Book by Roger Fisher and William UryFavourite Quote:
“there is no problem with conflict it’s basically how you manage the conflict”
Recommended Online Resources:
- LinkedIn – LinkedIn is a business and employment-oriented service that operates via websites and mobile apps. Founded on December 28, 2002, and launched on May 5, 2003, it is mainly used for professional networking, including employers posting jobs and job seekers posting their CVs.
- Moz Pro is an all in one suite of SEO tools – Crawl and audit your site’s , discover link building goals, explore on page optimization opportunities, enjoy automated reporting, and better understand your visitors with our keyword research tool Moz Keyword Explorer
- Salesforce – CRM software solutions and enterprise cloud computing from Salesforce, the leader in customer relationship management CRM and SaaS
- QuickBooks accounting software, the cloud based solution for small businesses and self employed people.
- Canva – Create beautiful designs with your team Use Canva’s drag and drop feature and layouts to design, share and print business cards, logos, presentations and more
Best Advice to Other Entrepreneurs:
“put care first. I believe that business is all about relationships and if you put care first both with your employees as well as your customers, put care before money, that’s really important… And I don’t mean I need to care for these individuals so I need to keep them in the wrong position but I mean care for all of your employees. If one person is in the wrong position it’s going to affect everyone. So, caring for your workforce as well as for your customer base first and then money comes second”…[Listen for More]
More About Jeremy Pollack:
Neil’s Quote at the Beginning:
“You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…” Dr. Seuss, Oh, the Places You’ll Go!
Other Quotes From the Chat with Jeremy Pollack:
- “making sure we grow slowly, making sure I have the right person in the right job… Regular one-on-one meetings, regular assessment to make sure people are happy with what they are doing. To make sure there are some benchmarks to understand if they are good at what they are doing. Are they doing their job well? So, they and you know whether they are hitting their benchmarks. And the ability to make some adjustments very quickly. I think one thing I have problem learned is not to stick in situations that don’t work for too long. As soon as I find they are not working get on it right away and address it. Don’t just assume that they are going to fix themselves or it’s going to get better without any intervention”
- “One is resilience. I think a lot of people going into business especially younger people these days kind of have this idea that my first thing I come up with is going to succeed and it’s going to succeed fast. And I think if you look at things realistically most people do not succeed super-fast. They fail fast and that’s always a good thing if you can fail fast and that’s always a good thing if you can fail fast. But a lot of times when you start something out you have to pivot, you have to adjust, the thing that you start out with is not always the thing it ends up like, it’s constantly evolving and it’s going to take some time, it’s going to take several years probably to get to the point where you really want to get to. Adjusting expectations and being resilient through the ups and downs I think I really important for success”
- “conflict is not a problem it’s actually an opportunity and if you manage it correctly and you learn how to correctly you can actually find really great innovation and growth through conflict”
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