Peter Gillett created the world’s first web-based CRM system for Lucent in the ‘90s. CRM, lead gen and follow-up are still the Marketpoint focus and its call center network around the globe. Clients include ADP, Verizon, Volvo, and many others across all industries from offices in London, LA and New York.
Entrepreneurial Role Models:
When business started difficulties overcame:
“so much was happening in my life then and everything was going really well that I was starting to suffer from what people call the shooting start problem in that you start to believe that you can do anything. And almost without control I got involved into many businesses all at once… By the time I was 31 I had four companies to try and manage. They were all really exciting in their own way. But you can’t do everything that’s for sure ”…[Listen for More]
Favourite Books:
- Steve Jobs: The Exclusive Biography Book by Walter Isaacson
- Disrupted: My Misadventure in the Start-Up Bubble Book by Dan Lyons
- Bad Blood: Secrets and Lies in a Silicon Valley Startup Book by John Carreyrou
Favourite Quote:
“if everyone approached every day as if it was your last”
Recommended Online Resources:
- BBC Technology
- Flipboard curates the world s stories so you can focus on investing in yourself, staying informed, and getting involved With curated packages that offer insights and inspiration for any interest, Flipboard will make you feel like you’ve spent your time well
Best Advice to Other Entrepreneurs:
“plan the second phase of your new business at the start. Don’t get carried away by all of the excitement of starting that new business. Actually design what that second phase is going to look like, what is it going to cost. Put various models together, even if it’s on the spreadsheet of worst take up and the absolute best dream take up of your product or service and look at what the total size of your target audience is, what it is going to take to service them to deliver your product or service and then plan your budgeting, financing based on the second phase not just on the start-up. And that will give you the best chance of getting through into phase 3 and success beyond”…[Listen for More]
More About Peter Gillett:
Neil’s Quote at the Beginning:
“No matter what anybody tells you, words and ideas can change the world.” John Keating, Dead Poets Society
Other Quotes From the Chat with Peter Gillett:
- “just make sure that you have got the finger on the pulse. That’s really key. It then means you know where you stand and you are not worried as you go about day-to-day business. There is nothing hidden, no horrid surprises. And if there was going to be then you will have advanced notice of any of those problems”
- “secrets to success: Total commitment. The ability to find the right people in the business to carry the torch forward because you just can’t do everything. So the ability to delegate and then to motivate and keep everyone’s excitement up so that they actually are excited to come into work each day and do what they do. That’s vital. I think those are the mean ingredients.”
- “Why not enjoy every day as if it was your last”
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