Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Entrepreneurial Role Models:
Shep’s old role model
When business started difficulties overcame:
“I remember there were many Friday and Saturday nights that I didn’t have a date that I’d just stay home and I would write, I would work, I would do marketing projects so I loved to work. Somebody once said if you love what you do you’ll never work a day in your life, I truly love what I do, I’d say that I’ve been retired because my definition of retired is doing only what you love”…[Listen for More]
Favourite Books:
The Experience Economy: Work Is Theater & Every Business a Stage Book by B. Joseph Pine II and James H. GilmoreFavourite Quote:
- “A customer service is not a department, it’s a philosophy”
- “Quality is remembered long after price is forgotten”
Recommended Online Resources:
Celeb Starz News – Visiting many websites to find out new or updated content takes time, we consolidate many mainstream & accredited website stories showing you all the new and updated information. This saves you time and effort required to regularly check all the websites for news updates.
Best Advice to Other Entrepreneurs:
“The relentless pursuit of your goal and you need to have the goal and there needs to be a plan in place so we go back to what I originally talked about at the beginning of the interview and that is create the plan, the success doesn’t happen by accident. I always start with the end in mind and that was when I first started at 22 23 years old I created that 10 year plan, well this is where I want to be so now let’s work backwards and create that plan” …[Listen for More]
More About Shep Hyken:
- Shepard Presentations LLC
- Hyken
Neil’s Quote at the Beginning:
“How do you get the right answers? By asking the right questions, of course. The questions you ask define the areas in which you will look, so taking time and even asking questions about the questions you are asking can be a useful strategy for getting creatively great solutions.” Jamie McKenzie
Other Quotes From the Chat with Shep Hyken:
- “A year from now when you have that item and it’s still working, that’s because you paid a little bit more for the quality, and you’ll forget about what it cost and I believe you can think about that when you go out to dinner, let’s go somewhere good, or do we just want a peanut butter and jelly sandwich, you’re willing to pay a little bit more and a week from now you’re not going to remember it cost a little bit more you’re going to remember I had a great evening and a great dinner”
- “Success doesn’t happen by accident, it’s planned”
- “When you focus on people, sales eventually follow, but if you try to make the sale before anything else, the people don’t really care to be around you”
- “Things that happen along the way that if you notice they’re there you can take advantage of them but if you’re so fixated on a goal and just getting to a certain point you might miss them”
- “I love getting feedback good and bad”
Leave a Reply