Nancy Friedman, is one of the country’s most well-known experts on communications and customer service. President of Telephone Doctor Inc. in St. Louis, Missouri, MO, USA, she helps companies communicate better with their customers. A popular speaker at franchise and corporate meetings, Nancy says, “More business is lost due to poor service and poor treatment than poor product.”
Entrepreneurial Role Models:
Nancy’s husband
When business started difficulties overcame:
“The difficulty was overcoming those darn computers and even today when someone says we got a new system, we got a new phone system that we’re working on so technology has been the biggest difficulty overcoming when a company spends time and money and mostly time with their staff trying to train them on a new database, new this new that”…[Listen for More]
Favourite Books:
How To Stop Worrying And Start Living Book by Dale CarnegieFavourite Quote:
- “It’s not the problem it’s how you handle it”
- “There’s very little new, just new people doing it”
Recommended Online Resources:
Podcasts
Best Advice to Other Entrepreneurs:
“Go for it, don’t let anybody talk you in or out of it, if you’ve got something that you want to do, research it to the point that you can say this is a good idea, sometimes people over think things and they talk themselves into it or out of it and it’s not that that’s a good idea or bad idea but the over thinkers personally drive me crazy”…[Listen for More]
More About Nancy Friedman:
Neil’s Quote at the Beginning:
“There are years that ask questions and years that answer.” Zora Neale Hurston
Other Quotes From the Chat with Nancy Friedman:
- “Expect it and accept it”
- “Change what you can and accept what you can’t”
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