Bird Blitch is the co-founder and CEO of Patientco, where he is striving to make the patient financial experience more intuitive, transparent and affordable while delivering more payments to health systems. He came up with the idea for Patientco after he and his wife had their first child and were subsequently flooded with bills from several different providers. Bird found this process to be overwhelming and created Patientco to make healthcare payments easier and more convenient.
Entrepreneurial Role Models:
- Bird’s Father
- Abraham Lincoln
Also mentioned:
When business started difficulties overcame:
“there is no shortages of nos. It’s always the chicken or the egg. There is the you have a product? No, I need capital to go and build a product.”…[Listen for More]
Favourite Books:
- The Five Dysfunctions of a Team: A Leadership Fable Book by Patrick M. Lencioni
- Wooden on Leadership: How to Create a Winning Organization Book by John Wooden
Favourite Quote:
- “be yourself”
Also mentioned
- “good teams become great ones when the members trust each other enough to surrender the me for the we” Phil Jackson
Recommended Online Resources:
SaaStr – B2B SaaS Training, Events & More to Scale Your Business. SaaStr is the only non-vendor destination where SaaS companies can come together to learn and grow their businesses through content, events, and team training
Best Advice to Other Entrepreneurs:
“the three most important things that I can give advice to entrepreneurs is revenue, revenue, revenue. You can have a growth mindset if you have growth if you are moving up and to the right then grow cure is a lot of ills. Focus on good revenue”…[Listen for More]
More About Bird Blitch:
Neil’s Quote at the Beginning:
“Nothing good comes in life or athletics unless a lot of hard work has preceded the effort. Only temporary success is achieved by taking short cuts.” Roger Staubach
Other Quotes From the Chat with Bird Blitch:
- “you have got to maintain a certain amount of optimism as you go through everything in growing your business”
- “every single corner that we rounded and came around you are going to see a stop sign. The question is do you retreat? Do you find a way to climb it? Do you go around it? How do you constantly chop wood to keep making progress and putting one foot in front of the other?”
- “Listen to that customer… The customer is king, they are writing the cheque that provides for your growth for your salaries for you to pay the bills. They are not just important they are the most important. And if you put that customer first then you are going to have a lot of success”
- “I believe there is no path to a happy customer that doesn’t go through some interaction with a happy and fulfilled employee”
- “we really talk about our culture around here. we want our customers involved in our culture. We have a whole website dedicated to it. And you can go to patientlife.com and learn more about what it’s like working here. We really embrace that and try to pull those two things together.”
- “Right now, I am on this journey of building a high-performance high trust team”
- “if you have a team that worked well together and is unselfish then I think that’s a big part of success”
- “coming together is a team that is not a bunch of individual performers. They truly put the needs of the team first above everything else. You know servant leadership. They will lay down for another team member to make them successful”
- “a great team can with great chemistry that’s clicking together can move so fast and it just builds a great organisation underneath it as well”
- “what you are stronger at is what you are going to be best at”
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