Randi Busse (Bus-ee) is a Customer Service Speaker, Trainer and Author of “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” She is the President of Workforce Development Group, Inc., a training organization that specializes in improving the customer experience, increasing customer retention, maximizing revenue and creating a culture of ownership among employees.
Entrepreneurial Role Models:
People Randi has met on her entrepreneurial journey
When business started difficulties overcame:
“One of the first things was I remember telling my parents I was planning to start a business. I remember my mother saying you can’t do that you have to get a job. I guess their generation wasn’t very entrepreneurial, although my mother’s sister did have a retail business. So they were a little nervous for me that I was going out on my own and could I make it work. Luckily I was able to move forward and my business is now in its tenth year, so that’s pretty exciting”…[Listen for More]
Favourite Books:
The Four Agreements: A Practical Guide to Personal Freedom Book by Don Miguel RuizFavourite Quote:
“Whether you think you can or you think you can’t, you’re right” – Henry Ford
Recommended Online Resources:
Help A Reporter – Help a Reporter Out (HARO) is an online service set up for journalists to quickly gather feedback from the public. It is designed to enable journalists to connect with people who have expertise or experience in particular issues, so that journalists can obtain valuable advice and quotes for stories they are covering…
Fiverr : is the world s largest marketplace for digital services Get logo design, marketing services, whiteboards and more, starting from only 5.
Best Advice to Other Entrepreneurs:
“Follow your passion and never stop learning and growing as an individual and as a business owner”…[Listen for More]
More About Randi Busse:
Workforce Development Group, Inc
Neil’s Quote at the Beginning:
David Antin “I’m not sure what theory is, unless it’s the pursuit of fundamental questions.”
Other Quotes From the Chat with Randi Busse:
- “Hire for attitude and train for skills”
- “Everybody, no matter what department they’re in, is in the customer service department”
- “Now it’s easy for everyone to share their stories, word of mouth is now on steroids”
- “Why would I want to go out and get another job when I can go out and create something of my own desires, rather than having to fit into the box of an existing job”
- “Often companies don’t realise they have a culture, and when they do discover what it is, they aren’t very pleased with it”
- “Culture runs the business as far as I’m concerned”
- “Poor customer service is often a symptom of a bigger problem”
- “Some people call me a consultant; I prefer to call myself an insultant”
- “The faster you fail, the closer you’re going to get to your success”
- “It’s okay no to not know the answer”
- “You’ve got to be all in, don’t just stick your toe in the water”
- “I think companies don’t necessarily prepare employees and give them the proper education and training on how important customers are to the business, and how to treat customers. Think about when most companies on board new employees, they’ll teach them about all the products and services they offer, they’ll show them how to use the computer, they’ll tell them where the cafeteria is, but how much time do they actually spend talking about who our customers are, what they want, and why it’s so important to treat them in a certain way”
Leave a Reply