Robert Murray, or Bob is a Number 1 Bestselling Author, Global Speaker, Raving Customer Advocate, Transformational Leader and Strategy Yoda. Bob has spoken professionally to audiences in over 25 countries around the world on creating Customer Centric Cultures, Strategy, Transformation and Leadership. He is the Amazon Number 1 Best Selling Author of the critically acclaimed books on leadership, business and strategy entitled; “It’s Already Inside” and “Unlocked” and also the upcoming; “Simple Leadership – Simply Said.”
Bob brings more than 25 years of Executive Business experience in Marketing, Sales, Operations, Business Development and General Management in over 20 countries. Along the way, Bob has been the recipient of two New York Festival Awards and one Summit Award for Marketing Innovation Excellence. He has held senior executive positions with other organizations like TELUS, Connex, Zapp-Telemobil and the Fortune 50 company Vodafone, where he was the Chief Customer Operations Officer.
Entrepreneurial Role Models:
No names that people would recognise just mentors from his past. People who have Robert thinks have been outstanding leaders who have left a marker or an imprint on him and he looks up to them even today in terms of what they taught him.
When business started difficulties overcame:
“The difficulties I had to overcome were first and foremost you know you go from a very, very large company, a fortune 50 company to being a single shingle all by myself type thing. There is no IT department, there is no HR person, there is no support structure around you, so all of a sudden it is you and if you want to get paid you have got to send out an invoice there is no one else to do that for you. You know that is one of those things that I had to get a system set up for myself in terms of how do I do that without driving myself crazy”…[Listen for More]
Favourite Books:
Delivering Happiness: A Path to Profits, Passion and Purpose (CEO of Zappos.com) Book by Tony Hsieh
Blue Ocean Strategy Book by W Chan Kim and Renee Mauborgne
Start With Why: How Great Leaders Inspire Everyone To Take Action Book by Simon Sinek
Also
It’s Already Inside: Nurturing Your Innate Leadership for Business and Life Success Book by Robert S. Murray
Unlocked: Finding the Key to Practical Leadership Book by Robert S. Murray
Simple Leadership – Simply Said Book by Robert S. Murray
Favourite Quote:
“Culture eats strategy for breakfast.” Peter Drucker
Recommended Online Resources:
Best Advice to Other Entrepreneurs:
“There is going to be a long long list of people who tell you all the reasons why things cant be done and why you won’t be successful. And you just thank them very much for their advice and stay focused on your vision, on your dream. Be pragmatic about it but just try not to pay too much attention to the people who are going to tell you all of the reasons why it can’t be done”…[Listen for More]
More About Robert Murray:
Incrementa Consulting
Robert Murray
Unlocked: Finding the Key to Practical Leadership Book by Robert S. Murray
Simple Leadership – Simply Said Book by Robert S. Murray
Neil’s Quote at the Beginning:
“In my own experience as a C.E.O., I would find myself laying awake at 3 A.M. asking questions about my business, and there weren’t management books out there that could help me.” Ben Horowitz
Other Quotes From the Chat with Robert Murray:
- “Don’t try to be all things to all people and pay more attention and focus on the strengths and values that you bring to the table and nothing else.”
- “focus on what is that you do that is different versus trying to be the same as your competitors?”
- “you get the culture that you deserve and if you don’t pay attention to it you will get a toxic culture”
- “I specialise in building epic cultures with very, very simple clear compelling approaches which results in delivering what I call customer wow.”
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