Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that ranked #1 on BRW’s list of Australia’s 50 Best Places to Work in 2014. The Physio Co has ranked as one of Australia’s 50 Best Places to Work for ten consecutive years (2009-2018), along with being named one of the Best Workplaces in Asia from 2015-2018. Tristan believes we spend such a huge part of our lives working that we have to find a way to enjoy it. In his book Culture is Everything: The Story and System of a Start-Up that Became Australia’s Best Place to Work, Tristan shares his 19-step system for building a great place to work. His approach is simple, centered around 4 basic pillars: Discover the Core, Document the Future, Execute Relentlessly, and Show More Love. Tristan loves to share what he’s learned along his entrepreneurial journey, and he does just that through his podcast, Thing Big, Act Small, as well as from the stage. A captivating keynote speaker, Tristan shares his insight with audiences at conferences and corporate events around the globe.
Entrepreneurial Role Models:
- Sir Richard Branson
- People Tristan has met in Entrepreneurs’ Organization
When business started difficulties overcame:
“coming fear was a really important one… For me to be an employee for a short while and then decide I was going to leave said first physiotherapy job with no job to go to and then after that to start a business was a really challenging time my parents and also for me, I was as scared as hell as to what I was doing and how it was going to work out. Fear was the first one and then secondly getting customers was the second challenge because the most important job of the business owner I have found out years later is to stay in business because you can’t serve your clients and your team if you don’t stay in business. And staying in business is all about having enough money coming in, more money coming in and going out”…[Listen for More]
Favourite Books:
The New One Minute Manager (The One Minute Manager) Book by Kenneth Blanchard and Spencer JohnsonFavourite Quote:
- “don’t dabble”
- “don’t muck around”
Recommended Online Resources:
Scaling Up focuses on the four major decisions every company must get right: People, Strategy, Execution, and Cash
Best Advice to Other Entrepreneurs:
“Keep going. And why I say that is whether you have got an idea, whether you have started a business and you are a solo entrepreneur, whether you got a team, whether you are scaling up your business, wherever you are it’s hard, it’s tough, there are great days and there are really tough days. But my advice my suggestion is whatever you are doing key going because if you are in a tough spot slowing down and getting stuck in it is not going to be the answer, keep moving through it making progress in the world. The world needs more entrepreneurs, the world needs more businesses to do something great in the world and unless we keep going and we are not going to achieve that”…[Listen for More]
More About Tristan White:
Neil’s Quote at the Beginning:
“I never did anything worth doing by accident, nor did any of my inventions come indirectly through accident, except the phonograph. No, when I have fully decided that a result is worth getting, I go about it, and make trial after trial, until it comes.” Thomas Edison
Other Quotes From the Chat with Tristan White:
- “I really believe that mentors or role models come and go in our lives based upon the time that we are in and we can learn from people who have been through and experienced what we are currently going through”
- “a one-person business starts with leading yourself and then you add team members either internal team members or external partners, contractors or freelancers you still have to manage them”
- “If I am going to do something, I need to do it well, I need to do it properly, I need to start, I need to work through the messy middle, and I need to get to the end so I can learn and grow properly”
- “Recruitment starts with retention”
- “culture is everything and building a strong team culture is really important”
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